Hussung has provided a short, easy-to-read resource that is applicable for counselling and pastoral care, as well as everyday life. Focusing on the importance of listening, he explores the purpose, posture and practice of listening well.
The practical tools at the end are useful, but I found the first two sections the most valuable. We all know we are to listen well; it is loving and essential for relationships. However, we rarely explore a Christian reason for why.
We listen, because God listens. “God stoops down to us and hears our cries, and that is remarkable!” He listens to us because he knows us and he loves us.
“If we move toward the practice or posture of listening but forget that we were created by a God who listens and loves, then we will never fully grasp the complete scope of God’s vision for the care of his people. We listen to others because God listens to us. We love others because God loves. We need to constantly remind ourselves of God’s love for us and his expression of that love to us in listening as we hear the stories of others.”But we don’t only listen to the people we counsel, we listen to God and encourage them to listen to him. Hussung observes that empathy is uniquely human because its starting place is from ignorance.
“God knows, but we do not. We engage to know someone more deeply while God engages so that we know him more deeply. Empathy says, “Only you can tell me about yourself, and I will wait patiently and try to be a safe place to hear your story so I can help you.” In this way, empathy serves as the posture of a people who listen.”Yet, sin mars our ability to listen and to love. “Sin cuts us off from the source of love, puts us at the center of our universe, and puts us in opposition to others.” So we speak too soon, we minimise suffering, give simplistic answers and think we know better.
Turning to section 2, the posture of listening, Hussung starts with Jesus, who was humble, gentle and patient. Our posture should be the same, “as counselors, we must exhibit Christ’s heart for our counselees, rather than our naturally hard hearts that makes it so difficult to listen.” So we move away from judgmentalism or defensiveness, we recognise our limitations, we are slow to speak, and we are compassionate to those who struggle with sin and suffering.
These first two sections were the real strength of the book - because we have a reason to listen well, a motivation for our actions. We don’t just do it because it is good practice, we do it to honour the Lord we are serving, and to love those around us. It’s yet another outworking of “Love the Lord your God with all your heart and with all your soul and with all your strength, and love your neighbour as yourself” (Luke 10:27).
He finishes with some practical tips for listening well:
- Prepare to listen. This means being aware of our body language, how we are feeling, and awareness of the gaps in our knowledge (perhaps context, such as culture, values and perspective).
- Actively listen - aware of our tone, using questions well, and reflecting back what we have heard.
“It is an active process that first allows the physical hearing to take place, then ponders and interprets what we hear, and finally communicates that we have heard and what we understand.”
- Respond, always with affirmation (of their inherent value, and their story) and sometimes with empathic confrontation (What can they not see that perhaps we can help them to see?)
He finishes with a logical conclusion: keep reading about Jesus (let his character shape yours), keep practising (we can improve these skills with time) and keep listening.
I received an ecopy of this book in exchange for an honest review.